Versa 3 won't pair to my Huawei Mate 20X

[khaki75230]

Just got my new Versa 3 to replace my Ionic. My Ionic which worked perfectly fine on my Huawei Mate 20 X phone.

The Versa 3 doesn't. I'm getting the "To start download the Fitbit app" screen.

Now, my phone recognizes the Versa 3 and has paired with it. I've even linked it to my Fitbit account. However, the screen keeps saying the above message. Additionally, the Fitbit store says that every watchface is unavailable.

Yes, I've done the pair / unpair restart dance. I've done what the moderator message has said in other posts with the same problem. Nothing is different.

Any new ideas? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @khaki75230. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

While reading your posts above, I was wondering if you did remove your Ionic from your phone's Bluetooth settings?

It seems that your Versa 3 cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old watch and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your new Versa 3 and Ionic from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Versa 3 again.
• If there is no connection, restart your Versa 3.

Note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

As for the availability of the clock faces, please check again once your Versa 3 is properly paired. If you continue receiving the same message, please note that may be your Versa 3 needs to receive the latest firmware update in order to get the clock faces you want (some clock faces require your Fitbit device to be running the latest FW for you to be able to download them). 

Hope that helps. 

[khaki75230]

And....... none of that worked. Still the same problem. Removed the Ionic, did all the steps suggested, and still stuck in the "Download App" phase.

Loaded the Windows app and tried that way. Still didn't work. The Fitbit app can locate the Versa 3, sync with it, pair with it, link to the account, but can't use it.

Any other ideas? 

[MarreFitbit]

@khaki75230 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.