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Versa 3 won't pair to my iPhone anymore

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‎05-13-2022 07:38 - last edited on ‎12-18-2022 19:58 by

‎05-13-2022 07:38 - last edited on ‎12-18-2022 19:58 by

Help! On Tuesday I noticed my Versa 3 was not syncing with the app on my phone. I looked up how to fix the issue and over the past few days I've restarted the Versa, reinstalled the app on my iPhone, checked for updates on both my phone and Versa, restarted my phone, restarted my computer, turned bluetooth on and off, and finally, tried removing and setting up the device again. Now I can't even add the Versa back to my account and keep receiving the error message stating "Something went wrong, there was an error while trying to pair your device." I've tried everything in every article I've read. Can anyone give any additional advice? Thanks in advance!

 

Moderator Edit: Clarified subject

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‎05-13-2022 08:41 - edited ‎11-10-2023 05:29

‎05-13-2022 08:41 - edited ‎11-10-2023 05:29

Hi there, @vtortore. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Before considering other options, I'd recommend trying the steps below even if you have tried some of them already, please try them in the order listed:

  • Remove your Versa 3 from your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.

Maria | Community Moderator, Fitbit


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‎05-13-2022 09:30

In response to MarreFitbit

‎05-13-2022 09:30

Force quit the fitbit app has to be done through the phones settings. 

Check that the Fitbit app is up to date. 

While in settings, I would also clear the cache. 

If turning off/On Bluetooth did not help, try phone power off/on the phone. 

These steps should fix any hardware/software issues with the phone. 

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