Versa 3 won't pair via bluethooth to Android phone

[Stahl0369]

I've done everything that I can think of (even factory reset) to get my Versa 3 to try and pair to my phone.  It was paired for a while then it stopped.  The Versa 3 Controls has no problem pairing though.  Any suggestions?

[SunsetRunner]

Try removing the Versa 3 from your Fitbit account in the Fitbit app. Then quit the app. Remove/forget your Versa 3 from Bluetooth devices. Go to Settings > Apps & notifications (or equivalent) and force quit the Fitbit app, and then clear cache and storage. Factory reset the Versa 3. Restart your phone and switch Bluetooth back on. Now you should be able to set up the Versa 3 again and pair it to your phone. I’ve just done this today with two Versa 3’s and two Android phones.

[Stahl0369]

Just completed everything and now my phone cannot find the Versa 3 and the Versa 3 can't locate my phone to link bluethooth up

[SunsetRunner]

When the Versa 3 and the phone have rebooted, don’t mess with Bluetooth settings or anything like that. You’ll need to open the Fitbit app on your phone and log in to your account, then, from inside the app, soon you should see a notification appear that a device is available to set up. Click that to begin the setup process. If it doesn’t show up, or you miss it, you could just click Set up a Device and proceed from there. Don’t despair, it takes some patience. I’ve done this many times on various Versa 3’s and phones and it always works eventually—if not immediately.

[Rich_Laue]

A user does not use the phones Bluetooth to pair the tracker. 

The user needs to setup the tracker through the Fitbit app. 

Once the tracker has been setup, the app will request permission to pair the tracker to the phone. 

BTW a user does not want to remove a non syncing tracker from their Fitbit account, you are digging a deeper hole to climb out off, And a factory reset is usually never needed. 

[SunsetRunner]

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@Rich_Laue wrote:

BTW a user does not want to remove a bin syncing tracker from their Fitbit account, you are digging a deeper hole to climb out off, And a factory reset is usually never needed. 

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That has not been true in the case of all the Versa 2’s and 3’s I’ve owned. The simple reboots of the trackers that Fitbit always recommends have not fixed any of the serious problems our trackers have had, including the most recent issue of constant spontaneous device rebooting following the update to the latest firmware. I have also never dug a deeper hole by removing a tracker from my Fitbit account, so I don’t understand what is meant by that. When you have a Versa that won’t pair via Bluetooth, you can spend days trying to reboot the thing as well as the phone, uninstall and reinstall the app, etc. and it often won’t work until you do a factory reset and clean out whatever is stored on the phone. That’s been my experience, anyway.

[Rich_Laue]

According to Fitbit. The user will not be able to pair the tracker through the phones Bluetooth. Even if the user was able to, this would not setup the tracker to their Fitbit account. 

The setup never mentions to pair the tracker to the phone. The setup process must be done through the Fitbit app. 

As for sync issues. Look here. Once setup the app will request permission to pair the tracker. 

A quick search will find hundreds of posts that say, I removed the tracker and now can not setup. 

This is because the app needs to communicate with the tracker, and with no communication the tracker can not be setup. 

Yes you can spend years trying to connect the tracker through the phones Bluetooth. The tracker should reject every attempt. 

[amkpc92]

Want to make sure i understand...so are you saying that we should "set up a new device" in the app and then when it say i have one already, do I want to replace it i replace it?  Will i lose all of my stuff that was there?  thanks in advance!

[Rich_Laue]

How can you loose your stuff? Your stuff is stored on the Fitbit server in the Internet of cloud storage. 

All setup must be done through the Fitbit app. 

[amkpc92]

@Rich_Laue ah yes of course!  i just get worried with "forgetting" things and "setting things up" again....so the key would be to go ahead and set up a device again on the app and then it should send the code to repair, etc!!  Have a great weekend!

[xxxdftrgh]

After jumping through a lot of hoops too I decided to try 1 more thing before throwing it in a box and buying something else.  I put the versa on the charger and tried updating and voila it synced.  Don't know if that will work for you and I don't know if that will work again tomorrow but it worked today after not working since Thursday, 3-4-21.  Good luck.

[joeleen]

I went and got a new phone this past week. Well today I had to do a factory reset with my Fitbit Versa 3. It worked.