Versa 3 won't pair with my iPad anymore

[Gigi0747]

I have a fairly new Versa 2 (9-10 months) paired to my iPad. It worked fine for about 5 months. Then lost pairing sporadically. I initially could get it re-paired, but of late no luck. I have completely removed Versa and reinstalled 3-4 times but still no connection.Help 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gigi0747. Welcome to the Fitbit Community Forums. Thanks for taking the time to troubleshoot the issue with your Versa 3 before reaching out. I will be glad to help you!

To better assist you, please confirm if you've tried all the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

[Sheridwtx124]

Tried that with my Versa 3 yesterday and again this morning. Still can’t get it to pair. Keeps telling me to abort and try again. It appears hundreds of us are having this issue with our Versas after your software update. Not very happy when we have paid hundreds of dollars for these devices that are now less useful than a $5 thrift store watch. Come on, Fitbit. Just tell us there is a software problem and that you’re working on it. At least give us some type of useful answer instead of the same canned response that is not working for any of us. 

[Gigi0747]

I have tried all things mentioned but none work. The only thing that works is to uninstall and reinstall like a new device



Sent from my iPad