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Versa 3 won't pair with my iPhone anymore

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‎09-06-2023 14:19 - last edited on ‎09-07-2023 06:48 by Fitbit Moderator

‎09-06-2023 14:19 - last edited on ‎09-07-2023 06:48 by Fitbit Moderator

After 6 hours of toggling bluetooth on and off, restarting the phone, restarting the Versa 3 “forgetting” the device on my phone, and trying to pair it again. Nothing is working! I have tried everything to get this to pair. It has been working fine for the past 8 months or so but today it just stopped syncing and then after doing all of the trouble shooting I hit the forget this device and started from scratch and now it won’t pair. I can’t even find the Fitbit on my Bluetooth list. And yes I have removed every other Bluetooth device just to try and get this to pair again. I also tried to pair it with my daughters phone… No luck. I tried on my sons iPad…. Nope!! What’s the problem?

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-07-2023 06:50

‎09-07-2023 06:50

Hi there, @JH46. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

As our last resort, I suggest to perform a factory reset by following these steps:

  1. Don’t plug the Fitbit device into the charging cable. 
  2. Press and hold the button for about 8 seconds until the screen turns off. 
  3. After the screen turns off, you’ll feel a short vibration:
    1. When you feel the vibration, release the button and immediately press and hold the button again.
    2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
        • This vibration indicates you started the factory reset. 
        • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Maria | Community Moderator, Fitbit


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‎09-09-2023 12:36

In response to MarreFitbit

‎09-09-2023 12:36

I am having the same issue and the factory reset listed above did not work. When I attempt to open the ‘settings’ app on the versa, it doesn’t open. 

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