Versa 3 won't receive WhatsApp call notifications

[Sara_gamal89]

Hi All,

I contacted Fitbit customer support for the problem that Versa 3 doesn't receive whatsapp calls. However they confirmed that indeed that feature is only applicable to normal phone calls not calls from third party apps.

I am writing this topic to urge them to add this feature as it is such important as receiving normal calls, for me I receive whatsapp calls more than normal calls.

Thanks

Sara

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi here, @Sara_gamal89. Welcome to the Community Forums. 

May I know if the Fitbit app is updated? What is the model of your phone? Because your post didn't mention, please give a try to the following steps and leave the Fitbit app running in the background:

1. Remove the Versa 3 from the Bluetooth settings.
2. Force stop the Fitbit app and reboot your phone.
3. Restart your watch.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Tap your profile picture > Versa 3 > and set up the notifications one more time.

NOTE: Make sure you're not on the WhatsApp screen when receiving the call, that way you'll receive the banner on your phone and the notification on your watch.

Hope this helps.