Versa 3 won't receive WhatsApp call notifications

[Kaviya]

Hello, 

I got versa 3, connected to my OnePlus 8t. I get all notifications except Whatsapp call notifications. The watch gets missed-call  notification after the call ends but no notification during the call. This is really disappointing. I read that many are facing this issue. Is this call notifications feature exists or not. Please give me some details. This is a deal breaker for me i have to return the watch it this feature does not exist. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kaviya. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

Please give a try to the following steps and leave the Fitbit app running in the background:

1. Remove the Versa 3 from the Bluetooth settings.
2. Force stop the Fitbit app and reboot your phone.
3. Restart your watch.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Tap your profile picture > Versa 3 > and set up the notifications one more time.

NOTE: Make sure you're not on the WhatsApp screen when receiving the call, that way you'll receive the banner on your phone and the notification on your watch.

Hope this helps.

[Kaviya]

Hi @MarreFitbit, 

Wanted to rephrase. 

The fix you mentioned didn't not work. 

Many in the community reports the issue with both sense and versa 3. 

My questions are 

Is there a clear solution to this issue? 

Is this problem know to the Fitbit developers?

Will there be any fix in the future addressing this issue?

[MarreFitbit]

@Kaviya I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.