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Versa 3 won't receive notifications after upgrading my phone

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‎08-21-2022 11:34 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

‎08-21-2022 11:34 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

I upgraded to a new phone and want to add my device on my versa3. My old cell phone is still connected no matter what due to which I'm unable to get any notifications. 

 

 

Moderator Edit: Clarified subject

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‎08-22-2022 09:11 - edited ‎07-14-2023 04:04

‎08-22-2022 09:11 - edited ‎07-14-2023 04:04

Hi there, @Unaiza. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As a first approach, I'd suggest making sure that your Versa is no longer connected to your old mobile by following the steps below:

  • Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3 again.
  • Set up notifications on your Versa 3 again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-22-2022 09:11 - edited ‎07-14-2023 04:04

‎08-22-2022 09:11 - edited ‎07-14-2023 04:04

Hi there, @Unaiza. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As a first approach, I'd suggest making sure that your Versa is no longer connected to your old mobile by following the steps below:

  • Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3 again.
  • Set up notifications on your Versa 3 again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes