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Versa 3 won't receive notifications after upgrading my phone

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‎04-09-2023 16:07 - last edited on ‎04-10-2023 11:12 by Fitbit Moderator

‎04-09-2023 16:07 - last edited on ‎04-10-2023 11:12 by Fitbit Moderator

I had it connected to my Google Pixel 3 with no problems. I received a Pixel 7 and now I can not get notifications. i have checked these forums and tried what was suggested by Admin Merell. I got it to Bluetooth and sync just fine. It has to be some kind of small setting I am over looking, any help would be appreciated.

Thank You!

 

Moderator Edit: Clarified subject

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‎04-10-2023 11:19 - edited ‎06-17-2023 10:19

‎04-10-2023 11:19 - edited ‎06-17-2023 10:19

Hi there, @Sondrainky1. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 3 before reaching out. 

Is your Versa 3 still connected to your old phone's Bluetooth settings? If it's, please try the steps below:

  • Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3 again.
  • Set up notifications on your Versa 3 again.

If the are still not coming through, see Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎04-10-2023 11:19 - edited ‎06-17-2023 10:19

‎04-10-2023 11:19 - edited ‎06-17-2023 10:19

Hi there, @Sondrainky1. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 3 before reaching out. 

Is your Versa 3 still connected to your old phone's Bluetooth settings? If it's, please try the steps below:

  • Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3 again.
  • Set up notifications on your Versa 3 again.

If the are still not coming through, see Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎04-13-2023 17:21

In response to MarreFitbit

‎04-13-2023 17:21

Thank You, went through this process 3 times, it is now working.

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‎04-14-2023 04:51 - edited ‎06-19-2023 04:22

In response to Sondrainky1

‎04-14-2023 04:51 - edited ‎06-19-2023 04:22

@Sondrainky1 You're welcome! I'm glad to hear that your issue got solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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