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Versa 3 won't receive text notifications

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‎07-21-2022 12:13 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

‎07-21-2022 12:13 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

My Versa 3 is not providing text message notifications. I get phone call and email notification but the text notification is not working.  I have tried everything seen on the forums, resetting phone and Versa 3, force closing app, clearing cache and data and nothing is working. Does anybody have a fix for this?

 

Moderator Edit: Clarified subject

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‎07-21-2022 13:08 - edited ‎11-12-2023 06:14

‎07-21-2022 13:08 - edited ‎11-12-2023 06:14

Hi there, @aallen312. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

As a friendly reminder, please check if "Preview new messages". To do so, open the Message+ app, then go to "Settings", then "Notifications", then "In-app notification settings", then enable "Preview new messages". If the issue persists, please see Why are notifications delayed or missing?

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎07-21-2022 14:04

In response to MarreFitbit

‎07-21-2022 14:04

Marla,

 

Unfortunately that didnt work. The preview new messages was already on.  I turned it off and back on and still nothing.

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