Versa 3 won't respond to anything

[zoandcompany]

Out of nowhere, my Versa 3 showed the Fitbit logo before switching off. Since then, she is randomly vibrating and the screen is not answering any interaction.

She is brand new, I am really annoyed by this...Help?

Moderator Edit: Clarified subject

[Guy_]

HI @zoandcompany 

Probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[MarreFitbit · Accepted solution]

Hi there, @zoandcompany. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 3. I understand where your concern is coming from. 

If you haven't done so yet, I'd recommend restarting your Versa 3. For instructions, see How do I restart my Fitbit device?

If your Versa 3 keeps showing the Fitbit Logo only, please try the steps below: 

• Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?