Versa 3 won't respond to anything

[L1nl1thgow-]

Fitbit fully charged but no lights flashing on back of watch. Nothing on screen 

Moderator Edit: Clarified subject & formatting 

[Guy_]

Hi @L1nl1thgow- How do you know it's fully charged if it's not working?

Is it possible that the watch is not charging because it needs cleaning or a new charge cable - see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[MarreFitbit]

Hi there, @L1nl1thgow-. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. @Guy_ Thanks for helping out!

As a first approach, I'd recommend restarting your Versa 3. For instructions, see How do I restart my Fitbit device? 

If the above doesn't work and your watch doesn't vibrate while performing the restart, I'd suggest trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above doesn't work, I recommend performing a factory reset on your Versa 3:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. Now you can set up you Fitbit device. To do so, see How do I set up my Fitbit device? 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

[AnnaG26]

Mine has just started not working, it has charge as it is vibrating every couple of seconds and the fitbit logo flashes on then off. I cannot turn it on or reset it or get it to do anything. No lights on the back, its clean and the charger is clean.

[GrumpyKen]

That behavior closely aligns with my experience with a brand new Versa3 that lasted less than 6 hours nearly a month ago. It's been circle jerk hell trying to get a resolution since then. To be fair, the customer server agents try to be helpful and are always respectful, but they are not empowered to expedite appropriate solutions. Here's my update from today when the warrantied replacement finally arrived:

So, here is an update on my several previous postings about the saga of the defective Versa3.

I originally ordered and received a Versa3 in the Gold/Aluminum color scheme as shown with the grey band on the product pages. Other than the color of the band (which didn't matter much to me), that's what I got.

HOWEVER, the device lasted roughly 6 hours before refusing to do anything except show some little worthless calculator and a single watch face. I took 2+ hours to go through the ~90 page PDF manual, forums, and YouTube to try to reset the device. That was followed by another hour+ with telephone support going through those same reset attempts. I was ultimately issued an RMA and emailed a prepaid return shipping label.
I placed the Fitbit back into the factory box that it had just come out of earlier that day, applied the label and returned the defective product in the factory box along with everything else contained in that factory container.

Today - 22 days and 18 hours later - the warrantied replacement was delivered. BUT, only the watch "biscuit" was replaced. No charger, no bands - nothing but the "biscuit - and even that was the wrong color in spite of what their tracking system claims. This one is all plain aluminum in color (not a huge deal in my mind, but significant when evaluating Fitbit's processes).

So, the original Versa3 came with a 12-month warranty. After 22 days of trying to secure a warranty replacement for the out of the box defective product, it appears it will be AT LEAST another 7+ days to get the missing charger and bands. Assuming - a dangerous assumption to be sure - the Versa3 is functional, it would be roughly one full month to get a functional product. That leaves me with an 11-month warranty for the brand-new device versus the 12 months advertised. Frankly, I doubt if this Versa3 will last even 11 months, based on observations in reading this forum.

I must also point out the other issue of the time limited "free trial" of some service providing some additional biometric tweaks or monitoring services. I assume that "free trial" will also be backdated to have started when the original Versa3 was received, so that "free trial" will be non-existent.

I must regrettably repeat my advice to any consumers browsing these forums before making a purchase: forget the Fitbit brand! Go with the less than half price knock-off. The quality couldn't be any worse, and customer service couldn't be more flawed. OR, get with 10 friends &/or do your Christmas shopping by buying what looks like the exact same product from Alibaba for under $20 each in lots of 10 or more.

I have never seen a more disgusting excuse of corporate irresponsibility in my long adult life.

After this latest failure after 3 weeks of failures, they should have overnighted a full factory replacement package. Sheesh!