Versa 3 won't respond to anything

[Courtneymcc10]

my Versa 3 will not respond. I can’t get it to turn on as the side button will not work. Please help 

Moderator Edit: Clarified subject

[Guy_]

Hi @Courtneymcc10 - are you sure the watch is charged a d charging? It may need cleaning or charge cable replacing, click this link for details How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[MarreFitbit]

Hi there, @Courtneymcc10. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Guy_ Thanks for your help!

[annad71]

Thanks Guy - it is charged but the side button stays in so I can’t press it - so the screen is just dark - no notifications or response to anything

Sent from my iPhone

[Guy_]

Hi @annad71 - the side button is actually an indentation, to make it work squeeze the watch between first finger and thumb so the fleshy part of your thumb covers the indentation, or double tap the screen.

How do you know it's charged? If you are looking in the app check when it last synced and if it is showing your current steps, if you take some and sync again.

The most common cause of a watch that doesn't work is it is not charged. It could be something else, like it got wet and gets hot on the charger, if so stop immediately.

[annad71]

Hi thanks for that, I charged it again - it said fully charged and the screen came back on again, so I assumed all sorted but within a couple of hours it’s happened again - says it’s charged on the app but no response from the Versa 3. The button was vibrating initially when pressed but now nothing. Any ideas?

Sent from my iPhone

[Guy_]

@annad71- the battery level in the App is when it last synced. If it is running down that quickly there must be internal damage, such as water in it. Look for other posts and if it gets hot charging stop immediately.

If the watch is under warranty, 1 or 2 years depending on country law, the quickest way to resolve it is to take it to the shop for a new replacement, hopefully over the counter.

If not try drying in a bag of rice for a few days, it may help but probably damage will have been done.