Versa 3 won't respond to anything

[Keepernjd]

My Versa 3 is 100% unresponsive. It won't charge, it won't turn on, it won't reset. It will do nothing. I only got it in April and am upset that it isn't working now. 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Keepernjd 

I see you have tried multiple troubleshooting steps to fix the issue. Because your Versa 3 is completely unresponsive I’d suggest calling Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. I’m sure (based on it being only 4 months) that it’s most likely covered under warranty. 

😉 I hope this gets sorted out quickly

[MarreFitbit · Accepted solution]

Hi there, @Keepernjd. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If you haven't done so yet, I'd suggest trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above doesn't work, I recommend performing a factory reset on your Versa 3:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. Now you can set up you Fitbit device. To do so, see How do I set up my Fitbit device? 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

If none of the above works, as @SunsetRunner has advised, please feel free to contact our Support Team for further assistance. I've seen you tried chatting with us before, but your chats are getting disconnected. If you have connectivity issues, please try giving us a call instead. Click here to get connected.

[Keepernjd]

There is no screen activity and no vibration at all. I have cleaned the
ports and plus for charger but there is no error message. Versa 3 is 100%
unresponsive.

[MarreFitbit]

@Keepernjd I appreciate you had followed the tips and recommendations provided above. 

Since none of the suggestions worked, please feel free to contact our Support Team for further assistance.  Click here to get connected.