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Versa 3 won't respond to anything

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‎08-14-2022 11:13 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-14-2022 11:13 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

Earlier today my watch was at 69% charge and perfectly normal. Then an hour or so later I lifted my wrist to check the time and it was completely dead. The screen is black. The button does not respond to anything. There is no vibration. It won’t charge. It’s just completely unresponsive. This watch is less than 6 months old! What is going on?

 

Moderator Edit: Clarified subject

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‎08-14-2022 17:05

‎08-14-2022 17:05

Hello! Try taking the band off and charging it. And if it dose not work then try to buy a diffrent charger and use that! Hope this helps!

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‎08-15-2022 08:54 - edited ‎07-16-2023 03:42

In response to JAYTHEMANDUDE

‎08-15-2022 08:54 - edited ‎07-16-2023 03:42

Hi there, @User666. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. @JAYTHEMANDUDE Thanks for your input! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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