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Versa 3 won't respond to anything

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‎10-24-2022 15:00 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

‎10-24-2022 15:00 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

hello, 

my versa3 has the black screen of death...

the green light still works.. 

the pressure buttons still works...

 

i have tried:

- turning on off by 10 sec to 15 press..

the fitbit logo shows..  some times i get a green check mark

 

- tried pairing with cell phone and steps show.. but no screen 

- tried chaning watch faces.. but i don't think i can get it to successfully show up.. still black screen

 

was able to get firmware ver.   36.128.6.17

 

please advise.. 

thank you

phamstagram360

 

Moderator Edit: Clarified subject

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‎10-25-2022 09:01 - edited ‎08-15-2025 08:58

‎10-25-2022 09:01 - edited ‎08-15-2025 08:58

Hi there, @Phamstagram360. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before posting here. I understand where your concern is coming from. 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-25-2022 10:15

In response to MarreFitbit

‎10-25-2022 10:15

Ok  thank you for this.

phamstagram360

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‎10-25-2022 13:00 - edited ‎08-15-2025 08:58

In response to Phamstagram360

‎10-25-2022 13:00 - edited ‎08-15-2025 08:58

@Phamstagram360 You're very welcome! 🙂

I'll be around if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer