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Versa 3 won't respond to anything

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‎12-22-2022 04:45 - last edited on ‎12-23-2022 11:06 by Fitbit Moderator

‎12-22-2022 04:45 - last edited on ‎12-23-2022 11:06 by Fitbit Moderator

My versa would not let me select an exercise,  so I tried to restart it.  The symbol came on,  but now after 3 minutes that's all there is.  I have tried restarting it many times,  and no green light either.  It is only a few months old. 

 

Moderator Edit: Clarified subject

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‎12-23-2022 05:45

‎12-23-2022 05:45

Hi @mom2tir - it may require a factory reset, you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support to get help with that.

 

If that does not work replace it under warranty where you bought it.

Author | ch, passion for improvement.

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‎12-23-2022 11:07 - edited ‎12-18-2023 05:36

In response to Guy_

‎12-23-2022 11:07 - edited ‎12-18-2023 05:36

Hi there, @mom2tir. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3. @Guy_ Thanks for your advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎12-26-2022 00:26

‎12-26-2022 00:26

If your Versa 3 display is unresponsive, try restarting it by doing the following: Press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

 

Regards,

Will

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