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Versa 3 won't respond to anything

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‎02-13-2023 01:53 - last edited on ‎02-13-2023 08:01 by Fitbit Moderator

‎02-13-2023 01:53 - last edited on ‎02-13-2023 08:01 by Fitbit Moderator

My Bersa 3 is not responding to charging or cleaning.The side button seems not to be there to press and hold to reboot.

There are no lights or vibrations.Nothing!

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-13-2023 06:04

‎02-13-2023 06:04

Hi @Merimbula - the good news is there is no side button, it's an indentation which you need to cover with the fleshy part of your thumb.

 

However if it needs charging you can't use the button. To fix the charging issue follow this guide How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

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‎02-13-2023 08:03 - edited ‎08-17-2023 05:34

In response to Guy_

‎02-13-2023 08:03 - edited ‎08-17-2023 05:34

Hi there, @Merimbula. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Guy_ Thanks for helping out!

Maria | Community Moderator, Fitbit


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