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Versa 3 won't respond to anything

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‎06-18-2023 08:03 - last edited on ‎06-18-2023 08:13 by Fitbit Moderator

‎06-18-2023 08:03 - last edited on ‎06-18-2023 08:13 by Fitbit Moderator

Tried all the help from the community advice to get the watch to restart to no avail. Why does this happen? 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-18-2023 08:16

‎06-18-2023 08:16

Hi there, @kevg718. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

To better assist you, would you mind sharing with me the steps you've tried? 

In the meantime, if you haven't done so yet, please try the following:

  • Unpair your Fitbit device from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up the Fitbit device to your Fitbit account.
  • If there is no connection, restart the Fitbit device.

If you continue having issues to pair the Fitbit device, see Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


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‎06-22-2023 05:07

In response to MarreFitbit

‎06-22-2023 05:07

Hi, tried all these steps a couple times to no avail. The screen won't turn on at all. 

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‎06-22-2023 21:17

In response to kevg718

‎06-22-2023 21:17

Hi @kevg718  - it is possible that it is not charged nor charging. See How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Author | ch, passion for improvement.

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