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Versa 3 won't set up to my Android phone

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‎10-15-2022 21:36 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

‎10-15-2022 21:36 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

I am trying to connect my Versa 3 to my android but it is stuck on 'Connecting'

 

 

Moderator Edit: Clarified subject & Formatting

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‎10-17-2022 05:32 - edited ‎06-24-2023 06:50

‎10-17-2022 05:32 - edited ‎06-24-2023 06:50

Hi there, @Anil.kr.singh. Welcome to the Community Forums. Thanks for the details provided in your post about the issue wit your Versa 3.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If your phone does meet the requirements, see Why can't I set up my Fitbit device?

On a side note, please know if you're an Android user, you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up your Versa 3. For instructions, see How do I set up my Fitbit device? and if needed, see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-17-2022 05:32 - edited ‎06-24-2023 06:50

‎10-17-2022 05:32 - edited ‎06-24-2023 06:50

Hi there, @Anil.kr.singh. Welcome to the Community Forums. Thanks for the details provided in your post about the issue wit your Versa 3.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If your phone does meet the requirements, see Why can't I set up my Fitbit device?

On a side note, please know if you're an Android user, you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up your Versa 3. For instructions, see How do I set up my Fitbit device? and if needed, see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes