Versa 3 won't show my notifications anymore

[kamenra]

Hi. I hope someone can help, this is driving me crazy.

I have a fitbit Versa 3 and a Google Pixel 7 phone. Some days ago all of my notifications stopped showing on my fitbit. I've tried turning bluetooth on and off. Reinstalling the fitbit app on my phone, resetting the watch to factory settings. I've read so many "fixes" and tried them, but nothing is working.

If I swipe down on my watch it shows "Notification Centre: You are all caught up" - but I have new texts, Whatsapp and gmail messages showing on my phone. I can change the clockface and if I pull down on the app it says that it has sync'd successfully.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @kamenra. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not showing your notifications. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking whether your Versa 3 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please make sure you've followed all tips and recommendations provided here Why are notifications delayed or missing?