Versa 3 won't show my notifications

[Anastasia.papp]

My phone is perfectly synced with versa 3 but the notifications are not shown on my watch. I ve tried everything but I still have this problem. I receive calls but nothing else. What should I do? 

Thanks in advance

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Anastasia.papp. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here. As well as your Fitbit device, see How do I update my Fitbit device?

Lastly, please note that when you turn on the Do Not Disturb, Quiet hours, or Driving mode setting on your phone your watch receives notifications, but it won’t alert you. For more information, see How do I navigate my Fitbit device?

Hope that helps. 

[Dcala]

I’m having the same issue, but I’m not getting calls either. I’m constantly having to reconnect to Bluetooth. I’ve looked through several forums and I have done everything that was recommended. Who has time to do this daily? Especially when I have only had the watch for a week. I’m beyond disappointed with the Versa 3 and should have went with my first instinct to get an Apple Watch. So bummed with Fitbit. 

[Guy_]

Hi @Dcala - this could be a phone issue, make sure it's not set to dhut down Bluetooth or the Fitbit App to save battery.

Also swipe the watch face to the right to get to Quick Settings and makes sure neither sleep or do not disturb are on.

[MarreFitbit]

Hi there, @Dcala. Welcome on board! We‘re taking your comments and sentiments in regards to our products and services into consideration. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@Guy_ Thanks for your help.