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Versa 3 won't show my steps

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‎10-19-2022 02:58 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

‎10-19-2022 02:58 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

Hi, has anyone else had the problem of having their fitbit not showing their steps on the tracker but it displays it in the app? 

 

Moderator Edit: Clarified subject

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‎10-19-2022 03:49 - edited ‎06-27-2023 10:19

‎10-19-2022 03:49 - edited ‎06-27-2023 10:19

Hi there, @aisy_ysia. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-19-2022 03:49 - edited ‎06-27-2023 10:19

‎10-19-2022 03:49 - edited ‎06-27-2023 10:19

Hi there, @aisy_ysia. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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