Versa 3 won't show the caller ID

[sholst]

I'm using the Versa 3 on my Pixel 6 and all calls coming in now show up as Unknown caller on the watch, even when the caller ID is properly displayed on my phone. I've restarted the watch, uninstalled and reinstalled the Fitbit app, updated my phone to the latest update (4/5/22) and nothing has fixed the issue. The Fitbit app was updated about 5 days ago now. Appear appears to be version 3.56.1. Versa 3 firmware version is 36.128.6.12 Permissions allowed for: call logs, contacts, location, nearby devices and phone. 

Otherwise the watch is syncing fine and other alerts come through fine. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @sholst. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Since you've already checked all the notifications settings are correct, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Hope that helps. 

[sholst]

Thank you for the suggestion. I tried it but the issue persists. 

[MarreFitbit]

@sholst I appreciate you had followed the tips and recommendations provided above.

The best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected. I've seen you were given with a reference number, please have it at hand when you reach out to our team again.

We hope your issue is solved soon.