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Versa 3 won't show the caller ID

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‎02-19-2022 19:30 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

‎02-19-2022 19:30 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

Why can't I see who is calling? I have all permissions to allow.

 

Moderator Edit: Clarified subject

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‎02-21-2022 03:02 - edited ‎10-24-2023 04:28

In response to Guy_

‎02-21-2022 03:02 - edited ‎10-24-2023 04:28

Hi there, @TroyL65. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Since you've already checked all the notifications settings are correct, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎02-19-2022 20:18

‎02-19-2022 20:18

Hi @TroyL65  - you may need to clear the fitbi storage cache and force stop it, and perhaps logout and login to the App.

 

Check again the permissions too.

Author | ch, passion for improvement.

Best Answer

‎02-21-2022 03:02 - edited ‎10-24-2023 04:28

In response to Guy_

‎02-21-2022 03:02 - edited ‎10-24-2023 04:28

Hi there, @TroyL65. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Since you've already checked all the notifications settings are correct, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes