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Versa 3 won't stay connected to Bluetooth

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‎09-22-2022 12:30 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎09-22-2022 12:30 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

I am very dissatisfied with the Versa 3. I have had it replaced once and the new one has the same issues. It will not stay connected to bluetooth. I constantly have to pair the devices. I am using an iPhone 13 with the 16.0 version the latest update. I have spoken with numerous representatives and all they will do is got through the same steps to resolve I have been through a hundred times. I am stiill under warranty and Fitbit is not standing behind their product. I want a credit to apply toward another model and they refuse to do it. They say because I purchased on Amazon. This is BS!!! They should honor their warranty. I will never purchase another Fitbit product again! Be warned! A terrible company to deal with. And terrible customer service.

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎09-22-2022 14:13

‎09-22-2022 14:13

Hi @Maureen64  the warranty is from the date of the original purchase of the Fitbit, not the date of replacement. You can learn more by clicking this link.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-22-2022 14:16

In response to Odyssey13

‎09-22-2022 14:16

The date of purchase was Oct 21 of 2021 so I am within the warranty period

Sent from my iPhone
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‎09-22-2022 14:28

In response to Maureen64

‎09-22-2022 14:28

@Maureen64  not all sellers on Amazon are authorized retailers for the Fitbit products. Fitbit customer service takes each case individually and if they told you this, might be best you try to get with the original seller on Amazon or ask Amazon customer service. 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-22-2022 14:35

In response to Odyssey13

‎09-22-2022 14:35

I still feel Fitbit is not standing behind their warranty.

Sent from my iPhone
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‎09-22-2022 17:53 - edited ‎09-22-2022 17:56

In response to Maureen64

‎09-22-2022 17:53 - edited ‎09-22-2022 17:56

Welcome to the Community, @Maureen64. @Odyssey13 Thanks for your great help.

 

@Maureen64 Thanks for troubleshooting your Versa 3, and the time taken in sharing your feedback. I understand where you're coming from and I'm sorry you've had this experience. As you may know, every case is handled individually and based on our Warranty Policy.

 

While I don't have access to your case, my best advice is to get in touch with our Support team one more time so they can evaluate what can be done for you. To start a new interaction with them via chat or phone, just click here. I'll also forward your posts so they can have them on hand.

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