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Versa 3 won't stay connected to Wi-Fi

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‎05-31-2022 20:45 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

‎05-31-2022 20:45 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

My versa 3 will not stay connected to my Wi-Fi. What am I doing wrong?

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎05-31-2022 22:08

‎05-31-2022 22:08

Hi @ChrissyM2000 - normally it doesn't stay connected to WiFi, so you are not doing anything wrong.

 

It uses Bluetooth for syncing and notifications and only rarely uses WiFi for special activities like installing a new firmware and for that it uses the 2.4gHz WiFi band only.

 

Bluetooth uses far less energy than WiFi so that is why it is not used much, to make the battery last longer.

Author | ch, passion for improvement.

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‎06-01-2022 05:40

In response to Guy_

‎06-01-2022 05:40

Sent from Yahoo Mail for iPhone
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‎06-02-2022 08:15 - edited ‎06-02-2022 08:17

In response to ChrissyM2000

‎06-02-2022 08:15 - edited ‎06-02-2022 08:17

Hi there, @ChrissyM2000. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the Wi-Fi. 

 

Please keep in mind the information shared by @Guy_. As the Wi-Fi connectivity works to download playlists and apps from the Fitbit Gallery, and for faster firmware updates.

 

Nevertheless, I'd recommend taking a look at this help article Why won't my Fitbit watch connected to Wi-Fi?

 

On the other hand, if you're having syncing difficulties, see Why won't my Fitbit device sync?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎06-02-2022 20:40

In response to MarreFitbit

‎06-02-2022 20:40

The only time your Versa 3 trys to connect to WiFi, on its own, is while the Versa 3 is being charged. 

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‎06-02-2022 20:49 - edited ‎06-02-2022 20:50

In response to Rich_Laue

‎06-02-2022 20:49 - edited ‎06-02-2022 20:50

@Rich_Laue  - it tries to connect to WiFi when loading firmware too during setup.

Author | ch, passion for improvement.

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