Versa 3 won't stay connected to my Huawei P30 Pro's Bluetooth

[SunsetRunner]

Just go my new versa3 and synced it with Huawei P30pro but Bluetooth is keep disconnecting or versa device is saying that Bluetooth not in range.

It's not Bluetooth issue as my wireless headphones are working fine at the same time.

I red there were issues with Huawei phones but didn't know it's with P30pro too. I will be changing my handset to new one but not earlier that March when I'm due an upgrade..

Is there any way to see if this is not Versa device issue? Until I can replace it in shop... 

Moderator Edit: Clarified subject

[Guy_]

Hi @SunsetRunner - there may be special treatment for this phone, try chatting via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner, Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. @Guy_ Thanks for your advice!

If you haven't done so yet, please follow the steps below:

1. Remove the Versa 3 and your headphones from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.
6. Set up your headphones once again. 

If the issue persists, please see Why won't my Fitbit device sync?