Versa 3 won't stay connected to my Samsung S9+

[dodgingwrenches]

Hello,

My versa 3 will not stay connected to my S9+. Always shows phone is disconnected. When I go into my Fitbit App however, it will sync up. It just won't keep the connection. I checked my App battery setting and it is not set to optimized. Any suggestions for other settings I can check?

Thanks

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @dodgingwrenches. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. 

If you haven't done so yet, I'd recommend trying the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

[LowL]

Hello I have the exact same problem.  My versa 3 will NOT stay continuously synced.  And yes as soon as I go into the fit bit app it will sync.  My samsung galaxy S9 phone and my fit bit will be on my person and still have sync issues.   I have tried all the trouble shooting suggestions and no luck.

[MarreFitbit]

@LowL Thanks for stopping by in the Community Forums. I appreciate you had followed the tips and recommendations provided above.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[LowL]

okay but i have tried all the trouble shooting steps on line so unless
there are going to have me do something different if I call? might still
try to call