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Versa 3 won't stay connected to my iPhone's Bluetooth

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‎08-18-2022 01:11 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

‎08-18-2022 01:11 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

Every day I’m having to sync my versa 3 to my phone ? Should this be happen? As it’s driving me mad 😬

 

 

Moderator Edit: Clarified subject

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‎08-18-2022 06:57 - edited ‎08-14-2023 10:25

‎08-18-2022 06:57 - edited ‎08-14-2023 10:25

Hi there, @Taniamcgrath. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from and why you're feeling mad. 

As a first approach, please make sure that your Versa 3 and Fitbit app are up-to-date.

Afterwards, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now

If the issue persists, please make sure to check this help article Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-18-2022 06:57 - edited ‎08-14-2023 10:25

‎08-18-2022 06:57 - edited ‎08-14-2023 10:25

Hi there, @Taniamcgrath. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from and why you're feeling mad. 

As a first approach, please make sure that your Versa 3 and Fitbit app are up-to-date.

Afterwards, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now

If the issue persists, please make sure to check this help article Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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