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Versa 3 won't stay connected to my iPhone's Bluetooth

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‎05-10-2022 23:47 - last edited on ‎12-18-2022 19:58 by

‎05-10-2022 23:47 - last edited on ‎12-18-2022 19:58 by

When i got my versa 3 i had an android phone and it synced so well. Then I got an iPhone 11 pro and now it continually sync unless i keep my app open. Is there something I am missing? How can i fix this?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-11-2022 01:26

‎05-11-2022 01:26

Did you get this sorted because I’m having the same issue

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‎05-13-2022 13:13 - edited ‎11-19-2023 03:36

In response to aparveen

‎05-13-2022 13:13 - edited ‎11-19-2023 03:36

Hi there, @murmylomk @aparveen. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 devices and for your efforts in troubleshooting it before reaching out here. 

I've seen you both contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back for further assistance. 

Have a good day. 

Maria | Community Moderator, Fitbit


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‎05-20-2022 17:18

In response to MarreFitbit

‎05-20-2022 17:18

I am also having problems and wish there had been more info posted here. I contacted customer service but, I think something happened to my rep. 

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