Versa 3 won't stay connected to my iPhone's Bluetooth

[Brittney_1]

I bought a new Versa 3 less than a week ago. It worked fine for a couple of days, and then I noticed it disconnected from my iPhone 11. After trying to troubleshoot the issue by reviewing other Fitbit community forums with the same issue, I eventually resorted to restarting the watch and trying to set it up as a new device. This worked for a couple of hours, then it disconnected again, and I had to go through the same process again. After the third time it happened, I used the chat option in Fitbit customer support to see how to fix it. They told me to do the same things I had already been doing, and once I had restarted it again, I asked how I could prevent this issue from occurring again. They said to keep the tracker updated, and that was it. Immediately after ending the chat, the tracker disconnected again and would not reconnect. No matter what I do, it only stays connected for a short amount of time.

How do I keep it from disconnecting? I had a Versa 1 for four years before getting this one and have never had these issues.

Moderator Edit: Clarified subject

[Guy_]

HI @Brittney_1 -  it's possible that a phone restart may cure it.

But there are other solutions depending on the cause. Such as checking that the Fitbit App is running in background all the time - see also Why won't my Fitbit device sync? 

[MarreFitbit]

Hi there, @Brittney_1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before posting here. I understand where your concern is coming from. @Guy_ Thanks for your help!

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Thanks for your understanding.