Versa 3 won't stay connected to my iPhone's Bluetooth

[mrmark63]

wont stay link to my samsung phone and tried a i phone...and its brand new junk if you ask me rebooted it redownloaded app watch utube vidios and still wont link...cant get calls or text msg what kind of junk they selling i should have save the money than toss it in a garbage can...

Moderator Edit: Clarified subject

[Guy_]

Hi @mrmark63  - for connecting to your phone all the time, in order to be able to receive notifications, the Fitbit App and Bluetooth need to be running in background.

Have a look at your phone battery optimization in case they're getting shut down.

Also stick with one phone only as the watch can only connect with one at a time. Remove the watch entries from the iPhones Bluetooth or any other devices and restart both watch and Android phone.

That may resolve the issues.

[MarreFitbit]

Hi there, @mrmark63. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products into consideration. @Guy_ Thanks for your help!

Please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, please make sure to check this help article Why won't my Fitbit device sync? and Troubleshooting quick tips for iPhones

[mrmark63]

listen i done all this i deleted the app and reloaded it and did a reset to the watch to bring it back to factory settings nothing works ...friend of mine came over took the time to load the fitbit on i phone and again factory reset to watch guess what same stuff happen to a new i phone ,,i have a samsung fe 20 it a nice phone and all blue tooth thats on it works fine...which isnt much 2 things cams and garage ...i shut them all down and this brand new watch will not connect with text or phones calls on my phone and a brand new i phone ..when i google it people talk about how they have problems with this...i spent good money for this and doesnt work why do you people sell crap ...all i want to know i sorry i purchase this

[IonicS10E]

It's Total JUNK waste of money & time. Fitbit should be paying US !!