Versa 3 won't stay connected to my iPhone's Bluetooth

[Ece0912]

Asks me to forget device and pair again happens 3/4 times a day only started happening recently is there a fix??

thanks

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ece0912. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

As a first approach, please make sure about the following requirements:

• Your iPhone is running the latest version of iOS. To check, tap Settings > General > Software Update.
• Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Your iPhone is connected to cellular data or Wi-Fi.
• The Bluetooth setting on your iPhone is turned on. To check, tap Settings > Bluetooth.
• If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your Fitbit device is charged.

If all the requirements above are properly met, please try these troubleshooting steps:

1. Restart your phone. For instructions, see the Apple help article.
2. Remove the Bluetooth connection between your iPhone and your Fitbit device:
   1. On your phone, go to Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device
   2. Immediately, a message appears asking you to allow your device to display your iPhone notifications. Tap Allow.
   3. Open the Fitbit app and set up the connection again. A message appears asking you to allow your Fitbit device to pair with your phone.
   4. Tap Pair to approve the request.
3. Remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone.

Hope this helps. 

[AlvinOrtega]

I have been doing all that and still having problems with loosing the Bluetooth connection. Anything else that we can do?

[MarreFitbit]

Hi there, @AlvinOrtega. Welcome on board! I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.