Hi there, @Evelynausla. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 3 has disconnected from your new phone. I understand your concern, I will do my best to help you with this!
To better assist you, may I know if you still have access to your old phone? Is it around? If so, please try following the steps below in the order listed:
- Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
- Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
- Force quit the Fitbit app.
- Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth on your phone.
- Plug it into the charging cable and open the Fitbit app.
- Set up your Versa 3.
- If there is no connection, restart your Versa 3.
- Set up notifications again.
- Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.
With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
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