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Versa 3 won't stay connected to my phone's Bluetooth settings

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I recently upgraded to a pixel 7. On occasion, my old phone and fitbit would disconnect from each other but it was not often. Since switching phones, its constantly disconnecting. My phone will ring and my watch doesn't do a thing. I'll reconnect, go about my business, next thing you know another missed call. When I sync the two devices, the app takes forever and tells me to sit tight...every single time. It used to take a couple of seconds and this phone takes closer to a minute, if not longer. I have done all reconnecting steps so please do not paste the same answer you respond to everyone else with. This is one of the main reasons I went with this watch, because I like getting my messages on my wrist and its a simple enough device. Such a shame that people have been complaining about this issue for a long time and here we are still waiting for a solution. I think its time to switch brands. 


Moderator Edit: Clarified subject

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Hi there, @WorkIt00. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 3. I understand how you must be feeling.

Is your Versa 3 still connected to your old's Bluetooth settings? If you haven't done so yet, please try the following:

  • Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3.
  • If there is no connection, restart your Versa 3.
  • Set up notifications again. 
  • Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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