Versa 3 won't stay connected to my phone's Bluetooth settings

[Robdog225]

My Fitbit keeps disconnecting from Bluetooth and it has happened 20 times help or advice

Moderator Edit: Clarified subject

[Guy_]

Hi @Robdog225 - one of the problems with the new V4 Fitbit App is it loses connection. No fix for that.

Toggling Bluetooth off/on may reenable the connection temporarily or restarting the watch and even the phone to get it working again may be required.

[Robdog225]

I had to do a factory reset of the watch and it seems to be working

[SiunKil]

How do you do a 'factory reset' ?

[Guy_]

Hi @SiunKil - be sure to perform the steps posted earlier because a factory reset isn't without risk and is time consuming and may make matters worse if it isn't necessary.

[SiunKil]

Thank you for quick response
..I have tried everything else & it's not responding..stays blank screen
most of the time for last 2 days & when the screen does 'wake up' it will
just show the time..won't respond to any touch screen activity.