Versa 3 won't stay connected to my phone's Bluetooth settings

[NatMorse]

Versa 3 will not stay connected to Bluetooth. I have to completely Uninstall and Reinstall. It is irritating!!! Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @NatMorse. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is staying connected to your phone's Bluetooth settings. I understand your concern and how you must be feeling, I will do my best to help you with this!

I'd recommend upgrading to the latest FitBit App version since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to the latest version and still encounter a pairing issue, I suggest you to restart your phone. 

If restarting your phone still doesn't resolve the issue, listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to the latest version.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.

[MickanWH]

Hi!

I have the same problem and I have tried all of the above. Don't know what else to do...

[sandyjmarshall]

I also have the same problem with my Versa 3 since moving to a phone with Android 14.  Once every day or 2 my Fitbit App won't synch with the watch and I find the Bluetooth connection has gone.  When I try to reconnect the Bluetooth connection it tries to connect and fails.

I have tried all the fault resolution suggestions in the thread above above but the easiest way I have been fixing it is to force stop the Fitbit App through the Android settings page and then restarting the Fitbit app. The Bluetooth connection then successfully reconnects and the app works again until the Bluetooth connection disconnects a day or 2 later and I go through the process again.

It is a frustrating workaround and I never needed to do this until getting a phone with Android 14. I am following this thread in the hope a permanent fix might appear.

[SunsetRunner]

It's been a persistent and regular problem for me since I purchased the Versa 3 in April, 2022. I've long given up hope that there will ever be a stable and reliable solution to the Bluetooth connectivity problems with this device and/or app.