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Versa 3 won't stay connected to my phone's Bluetooth

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‎01-02-2022 06:36 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

‎01-02-2022 06:36 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

I have a Huawei p30 Pro. My Versa 3 disconnects minutes after syncing. How do you keep them connected. Blurooth is on and they are kept close

 

Moderator Edit: Clarified subject

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‎01-08-2022 10:44 - edited ‎07-21-2023 03:43

In response to WalshyB

‎01-08-2022 10:44 - edited ‎07-21-2023 03:43

Hi there, @WalshyB. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

If you haven't done so yet, please follow the steps below:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
4. Turn off other Bluetooth connections when not in use.
5. Plug it into the charging cable and open the Fitbit app.
6. Set up your Versa 3.

If the issue persists, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎01-02-2022 06:54

‎01-02-2022 06:54

Where  you noticing this disconnection @WalshyB, you tracker will not show connected when looking at the phones Bluetooth

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‎01-08-2022 04:52

In response to Rich_Laue

‎01-08-2022 04:52

The no connection icon appears on the watch minutes after syncing and then none of the phone features or Alexa work until I sync again. I would have to sync every few minutes!!!

Best Answer

‎01-08-2022 10:44 - edited ‎07-21-2023 03:43

In response to WalshyB

‎01-08-2022 10:44 - edited ‎07-21-2023 03:43

Hi there, @WalshyB. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

If you haven't done so yet, please follow the steps below:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
4. Turn off other Bluetooth connections when not in use.
5. Plug it into the charging cable and open the Fitbit app.
6. Set up your Versa 3.

If the issue persists, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes