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Versa 3 won't stay connected to my phone's Bluetooth

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‎08-12-2022 01:46 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-12-2022 01:46 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

I bought a versa 3 a few days ago and am mostly really happy with it, loving controlling music. Getting notifications and tracking my steps and burned calories, I just have one problem, I've noticed that a fair bit of the time I go to check the time the watch has the disconnected icon on it, most of the time it will reconnect in a few minutes but it is a bit concerning, does anyone know what's causing this?

 

Moderator Edit: Clarified subject

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‎08-12-2022 05:27

‎08-12-2022 05:27

Hi there, @Oliver_Matthews. Welcome to the Community Forums. I'm glad to hear that you're really happy with your Versa 3 so far! 

 

Thanks for the details provided in your post about the connectivity issue, I understand where your concern is coming from. 

 

As a first approach, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

 

Since you frequently see the phone disconnected icon, I'd suggest following the tips and recommendations provided in this help article Why won't my Fitbit device sync?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-12-2022 05:27

‎08-12-2022 05:27

Hi there, @Oliver_Matthews. Welcome to the Community Forums. I'm glad to hear that you're really happy with your Versa 3 so far! 

 

Thanks for the details provided in your post about the connectivity issue, I understand where your concern is coming from. 

 

As a first approach, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

 

Since you frequently see the phone disconnected icon, I'd suggest following the tips and recommendations provided in this help article Why won't my Fitbit device sync?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-12-2022 06:27

In response to MarreFitbit

‎08-12-2022 06:27

Unfortunately I have already tried this advice and then issue is still happening, my phone is also compatible and up to date

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