Versa 3 won't stay connected to my phone's Bluetooth

[Mouse_House]

My Fitbit Versa 3 unpairs itself from my phone constantly. Like every few minutes. Is there a way to fix this? I’ve tried shutting down both the watch and my phone but that made no difference. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Mouse_House - there is often a confusion about the Bluetooth connections. There are several stages and entries.

When a watch is setup it is paired with the Fitbit App and linked, this is done once normally.

When there are communications necessary [syncing] the watch and phone connect [over the paired connection].

If the watch gets out of range or the Fitbit App  isn't running it can't connect but still remains paired [defined].

Versa 3 Controls is only connected when needed and will not stay connected.

The question is what is the symptom you are experiencing?

If the phone has battery saving and the Fitbit App is shut down then the watch can't communicate with it and notifications won't appear.

[MarreFitbit · Accepted solution]

Hi there, @Mouse_House. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

In addition to the tips and recommendations provided by @Guy_, please see Why won't my Fitbit device sync?

Hope that helps. 

[Chatty123]

 

I’ve had various fitbits over the years 

just upgraded from Versa 2 to Versa 3 and it constantly loses connection even when it’s at the side of my phone 

I’ve deleted the app ans reinstalled 

deleted the Versa ans paired again 

shut down and  rebooted phone 

still only connects for a minute of so 

really thinking if returning it