Versa 3 won't stay connected to my phone's Bluetooth

[herio22]

I would love some advice if anyone has any - my Fitbit keeps disconnecting from my phone, no rhyme or reason to when it happens as I can see

I have to turn the Fitbit off and on again and it works again fine then, but its getting a bit annoying now!

Versa 3

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @herio22. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand how you must be feeling. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3.
• If there is no connection, restart your Versa 3.
• Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.