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Versa 3 won't stay connected to my phone's Bluetooth

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‎01-03-2022 10:42 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

‎01-03-2022 10:42 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

Hi my versa 3 keeps losing connection daily and i have to go into my phones settings  into apps find fitbit and clear cache.. Then i have to log in and set everything back up again  to get notifications.... Is this normal 

Thanks

 

Moderator Edit: Clarified subject

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‎01-03-2022 12:23 - edited ‎12-23-2023 02:57

‎01-03-2022 12:23 - edited ‎12-23-2023 02:57

Hi there, @Rodders73. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎01-04-2022 00:12

In response to MarreFitbit

‎01-04-2022 00:12

My phone is a huawie p20 pro

 

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