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Versa 3 won't stay connected to my phone's Bluetooth

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‎02-12-2022 04:17 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-12-2022 04:17 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

I have a question about my versa3. Why does the Bluetooth disconnect when I walk maybe 5 to 10 feet away from my phone

 

Moderator Edit: Clarified subject

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‎02-12-2022 06:31 - edited ‎04-16-2024 09:51

‎02-12-2022 06:31 - edited ‎04-16-2024 09:51

Hi there, @Jt060821. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Keep your phone within 30 feet of your watch. Open the Fitbit app on your phone and sync your watch. The Fitbit app must remain running in the background on your phone for your voice assistant to work. Your phone must have an internet connection, either through Wi-Fi or a cellular data signal.

For troubleshooting steps, see Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-12-2022 06:31 - edited ‎04-16-2024 09:51

‎02-12-2022 06:31 - edited ‎04-16-2024 09:51

Hi there, @Jt060821. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Keep your phone within 30 feet of your watch. Open the Fitbit app on your phone and sync your watch. The Fitbit app must remain running in the background on your phone for your voice assistant to work. Your phone must have an internet connection, either through Wi-Fi or a cellular data signal.

For troubleshooting steps, see Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-17-2022 09:05

In response to MarreFitbit

‎02-17-2022 09:05

Hi.

My versa 3 won't stay connected to my phone for calls. The phone stays within 5 ft of me. Have reset watch 2 times and uninstall app twice. Everything else works fine. Have tried everything. Even on toggle fir connect for calls won't stay turned on. My email is andyrob39@gmail.com. please help me. Only had it 2 days and unhappy with help so far

Thanks

Andy Roberts 

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