05-02-2022
15:59
- last edited on
12-18-2022
20:02
by
MatthewFitbit
05-02-2022
15:59
- last edited on
12-18-2022
20:02
by
MatthewFitbit
I bought versa 3 at Christmas time. Have had issues with it since I got it. Won't stay connected to my phone setting don't stick I always have to reset it and redo the buttons any suggestions
Moderator Edit: Clarified subject
05-02-2022 16:27 - edited 05-02-2022 19:17
05-02-2022 16:27 - edited 05-02-2022 19:17
Hello @Silvercar09
Having trouble staying connected is frustrating I’m sure. I understand you’ve have tried restarting the tracker without long term solutions. Have you tried turning your Bluetooth off then back on again? If so and it it still doesn’t stay connected I’d try setting up your Versa 3 again as a new device. You won’t lose data doing so.
Here’s how to set up a new device:
Hopefully this will get you up and running again. Please let me know 😃
05-02-2022 17:28
05-02-2022 17:28
I have done everything you have suggested and nothing works I appreciate your help. It's all frustrating. I have a fit bit. Charge 3. And never had this much issues
05-02-2022 17:35
05-02-2022 17:35
Hello again @Silvercar09
Gosh I’m so sorry my suggestions didn’t fix the issue. I would call Fitbit Customer service. Hopefully they can sort this issue out for you. Here are ways to contact them: https://myhelp.fitbit.com/s/support?language=en_US. I think calling them or live chat is easiest.
05-02-2022 17:40
05-02-2022 17:40
@SunsetRunner That's not how you set up as new. You have to remove it from the fitbit app. not Bluetooth. Although might want to do both?
05-04-2022 02:41
05-04-2022 02:41
I'm having the same issue. I have to restart my phone and disconnect from Bluetooth every day if I want to get my notifications from my phone. Its driving me crazy and I'm wishing I had chosen a different one now. Hopefully they will do a fix for it. Out of interest what make phone do you have? Wondering if it could be to do with that.
05-04-2022 04:11
05-04-2022 04:11
05-04-2022 04:11
05-04-2022 04:11
Apple 11pro.