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Versa 3 won't stay connected to my phone's Bluetooth

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‎09-14-2022 16:52 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎09-14-2022 16:52 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

Hello I have a fitbit versa 3 and it periodically will disconnect from my phone. This happens several times a week. Does anyone know why or how to fix the problem?

 

 

Moderator Edit: Clarified subject

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‎09-14-2022 20:45 - last edited on ‎08-30-2024 05:25 by Fitbit Moderator

‎09-14-2022 20:45 - last edited on ‎08-30-2024 05:25 by Fitbit Moderator

Hi @Tina0630  - the first step is to restart both watch and phone and see if it helps.

If the Fitbit App is not used regularly to connect to the watch, or if they get separated for a long time, the first step may be required to restore connection.

Author | ch, passion for improvement.

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‎09-15-2022 02:22

In response to Guy_

‎09-15-2022 02:22

Thank you I have tried that several times and it still won't work
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‎09-15-2022 05:13 - edited ‎08-18-2023 05:37

In response to Tina0630

‎09-15-2022 05:13 - edited ‎08-18-2023 05:37

Hi there, @Tina0630. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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