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Versa 3 won't stay connected to my phone's Bluetooth

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‎09-17-2022 02:15 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

‎09-17-2022 02:15 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

Nearly every single day my versa 3 loses connection. I follow every single advice and sometimes in order to regain connection I need to uninstall the app, re-install it, forget versa3 and reconnect. It works for a day or 2 and then it gets disconnected again. It's just not worth the trouble 

 

 

Moderator Edit: Clarified subject

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‎09-17-2022 04:45 - edited ‎08-18-2023 05:29

‎09-17-2022 04:45 - edited ‎08-18-2023 05:29

Hi there, @Fd66. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from and how you must be feeling. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition to the steps you've done so far, I suggest trying the following:

  • Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
  • Restart your Versa 3.
  • Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-17-2022 04:45 - edited ‎08-18-2023 05:29

‎09-17-2022 04:45 - edited ‎08-18-2023 05:29

Hi there, @Fd66. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from and how you must be feeling. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition to the steps you've done so far, I suggest trying the following:

  • Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
  • Restart your Versa 3.
  • Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes