Versa 3 won't stay connected to my phone's Bluetooth

[SiskSiskg]

My versa 3 does not stay connected to my phone. It's a nightmare compared to versa 2 that died while I was swimming.

Moderator Edit: Clarified subject

[Guy_]

Hi @SiskSiskg  - have you tried logout of the app and restarting both watch and phone.

Also check phone battery optimization Settings isn't shutting down either Bluetooth or the Fitbit App.

[MarreFitbit]

Hi there, @SiskSiskg. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. I understand how you must be feeling. @Guy_ Thanks for your help!

While reading your posts above, I was wondering if you did remove your old Versa 2 from your Fitbit account and phone's Bluetooth settings?

It seems that your Versa 3 cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old watch and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Versa 2 and old Versa 3 from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If the issue persists after trying the above, please see Why won't my Fitbit device sync?

Hope that helps. 

[Moore143]

Have  tried  everything.  Eventually connects to Bluetooth but then disconnects again!

Very frustrating. No on wrist calls no Alexa!

[The76Libra]

I'm having the same issue. Have done everything the Moderator said n it still connects n then disconnects. It does it 3 times over again n then stops. It won't stay connected.

[Yvette2]

Yes mine is doing the same thing. It is connected and then not connected. Also when I try to set up Wi-Fi it says network not found.

[Lbramante]

Same with me and when I take it off to charge it - The Who watch display resets itself to something I don’t want and I can’t seem to rest it!! Does anyone know how to fix this issue?