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Versa 3 won't stay connected to my phone's Bluetooth

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‎10-13-2022 22:10 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

‎10-13-2022 22:10 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

Hi All, 

Anyone facing this issue when the versa 3 keep not connecting to the phone? Even have factory reset, uninstall and install back the app to sync with the versa 3 and Bluetooth still not able to connect. Try many way. It's happen from this monring till now. 

Pls Help!!!

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-14-2022 02:26

‎10-14-2022 02:26

Hi @AhdeEdwin Try THIS Help Article on syncing problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-14-2022 02:28

In response to NellyG

‎10-14-2022 02:28

Hello there, @AhdeEdwin. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @NellyG Thanks for your help!

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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‎10-14-2022 10:14

In response to NellyG

‎10-14-2022 10:14

Thank you and appreciate.

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‎10-14-2022 10:16

In response to MarreFitbit

‎10-14-2022 10:16

Hi Marre, 

 

Thank you. By the way it still unable to connect even i have try many ways. Will contact the support team soon.

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