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Versa 3 won't stay connected to my phone

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‎02-03-2022 06:59 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-03-2022 06:59 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

Why does my Fitbit disconnect with my app? 

 

Moderator Edit: Clarified subject

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‎02-03-2022 10:53 - edited ‎08-24-2023 04:10

In response to Odyssey13

‎02-03-2022 10:53 - edited ‎08-24-2023 04:10

Hi there, @Colah. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎02-03-2022 08:23

‎02-03-2022 08:23

Hi @Colah  what phone and operating system are you using? 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-03-2022 10:53 - edited ‎08-24-2023 04:10

In response to Odyssey13

‎02-03-2022 10:53 - edited ‎08-24-2023 04:10

Hi there, @Colah. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer